Frequently Asked Questions
When will I receive my order?
Two to five working days for production, then two to ten working days for shipping depending on your country. You will receive a tracking number once your order is shipped.
Can I cancel or modify my order?
Yes, free of charge, within two hours of placing your order, from your customer account. After that, production begins.
Can I return an item?
Items from the Verso collection can be returned within fourteen days of receipt, unworn and unwashed. Customized items with your text or image are made just for you and cannot be returned for a change of mind, as stipulated by law. In all cases, a defective item will be replaced or refunded at our expense.
Where are the garments made?
In the partner workshop closest to you: Spain or Latvia for Europe, the United Kingdom for the UK, the United States for North America. The designs are created in Paris.
Will I have to pay customs fees?
No for the European Union, the United Kingdom, and the United States, where production is local. For the United Arab Emirates and Saudi Arabia, VAT and import fees are indicated before payment and settled with the carrier.
Do you offer payment in installments?
No. The price is paid in full at the time of order, and we do not offer any credit or installment payment options.
What are your commitments regarding creations?
You guarantee that you hold the rights to the images you upload. We refuse counterfeit, offensive creations, or reproductions of sacred texts, and will fully refund the order in such cases.